Privacy Policy

The Senior Estate Concierge
Effective Date: June 16, 2026
Last Updated: June 16, 2026

The Senior Estate Concierge ("we," "us," or "our") is committed to protecting the privacy of every individual who visits our website or contacts us for assistance. We understand that the families and individuals who reach out to us are often navigating some of life's most sensitive and personal moments. Earning and keeping your trust is something we take seriously.

This Privacy Policy explains what information we collect, how we use it, who we share it with, and what rights you have. By using our website at SeniorEstateConcierge.com, you agree to the practices described in this policy.

The Senior Estate Concierge is a senior care referral and concierge service based in the Houston, Texas area. We connect families and individuals with vetted professionals across a range of senior services, including in-home care, assisted living placement, estate planning, financial advising, hospice care, and more. Our concierge service is provided at no cost to families — we are compensated by the providers in our network, never by the individuals or families we serve.

Primary Contact:
Bill Graff
Phone: (713) 594-5448
Email: Info@SeniorEstateConcierge.com

Information You Provide to Us

When you complete a contact form, schedule a consultation, or reach out to us directly, we may collect:

• Your name
• Email address
• Phone number
• Your role (family member seeking care, individual seeking care for yourself, healthcare provider, senior living community, or other professional)
• The service area you are inquiring about (e.g., assisted living placement, in-home care, estate planning, Medicare/VA benefits, etc.)
• Any additional details you share in your message

Information Collected Automatically

When you visit our website, we and our third-party service providers may automatically collect certain technical information, including:

• IP address
• Browser type and version
• Device type and operating system
• Pages visited and time spent on each page
• Referring website or source
• Date and time of your visit

This information is collected through cookies, web beacons, and similar technologies. It is used to understand how visitors use our website and to improve our content and user experience.

Cookies

Our website uses cookies to enhance your browsing experience. You can control or disable cookies through your browser settings; however, doing so may affect certain features of our website. By continuing to use our site, you consent to our use of cookies as described in this policy.

We use the information we collect for the following purposes:

• To respond to your inquiry and connect you with a concierge specialist
• To match you with appropriate providers in our vetted network based on your stated needs
• To schedule and conduct consultations at your request
• To communicate with you about your inquiry, follow up on referrals, and provide ongoing support
• To improve our website and understand how visitors engage with our content
• To comply with legal obligations and protect the rights and safety of our clients and our business

We do not use your information for automated decision-making or profiling.

With Vetted Network Providers

The core of our service involves connecting you with trusted professionals. When you request a referral or placement, we will share relevant details about your situation with the appropriate provider or providers so they can contact you and begin the intake process. We only share what is necessary to facilitate the connection, and we only work with providers who meet our vetting standards.

We will never sell your personal information to any third party. Ever.

With Service Providers Who Support Our Operations

We may share limited information with third-party vendors who help us operate our website and business, such as website hosting providers, email delivery services, and analytics platforms. These vendors are only permitted to use your information as directed by us and are not authorized to use it for their own purposes.

For Legal or Safety Reasons

We may disclose your information if required by law, court order, or government authority, or if we believe in good faith that disclosure is necessary to protect the rights, property, or safety of The Senior Estate Concierge, our clients, or others.

Business Transfers

In the event of a merger, acquisition, or sale of our business assets, your information may be transferred as part of that transaction. We will notify you of any such change and any choices you may have.

Our website contains links to third-party websites, including our social media profiles on Facebook, X (formerly Twitter), YouTube, and LinkedIn, as well as our Apple Podcast page. We also link to partner organizations such as Twilight Wish Foundation. These third-party sites operate under their own privacy policies, and we are not responsible for their practices. We encourage you to review the privacy policy of any external site you visit.

We retain personal information for as long as necessary to fulfill the purpose for which it was collected, to provide ongoing support in connection with your inquiry, or as required by applicable law. When your information is no longer needed, we dispose of it in a secure manner.

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, use, or disclosure. These measures include secure data transmission protocols and restricted access to personal data within our organization.

No method of data transmission over the internet is 100% secure. While we work hard to protect your information, we cannot guarantee absolute security.

Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately at Info@SeniorEstateConcierge.com and we will take steps to delete it.

Depending on your location, you may have certain rights regarding your personal information, including:

• The right to access the information we hold about you
• The right to correct inaccurate or incomplete information
• The right to request deletion of your personal information, subject to any legal obligations we have to retain it
• The right to opt out of marketing communications at any time

To exercise any of these rights, please contact us at Info@SeniorEstateConcierge.com or call (713) 594-5448. We will respond to all requests within a reasonable timeframe.

Texas Residents

If you are a Texas resident, you may have additional rights under the Texas Data Privacy and Security Act (TDPSA), including the right to know what personal data we collect, the right to correct inaccuracies, and the right to appeal our response to any privacy request. To submit a request or appeal, contact us at the information above.

Opting Out of Communications

If you have received an email from us and wish to unsubscribe, you may do so by following the unsubscribe link in the email or by contacting us directly. Please note that opting out of marketing emails will not affect communications necessary to complete a service you have requested.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or applicable law. When we make material changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically. Your continued use of our website following any changes constitutes your acceptance of the updated policy.

If you have questions, concerns, or requests related to this Privacy Policy or your personal information, please reach out to us:

The Senior Estate Concierge
Bill Graff
Phone: (713) 594-5448
Email: Info@SeniorEstateConcierge.com
Website: SeniorEstateConcierge.com